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Evidence Guide: CULLB708C - Manage information access

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CULLB708C - Manage information access

What evidence can you provide to prove your understanding of each of the following citeria?

Monitor and evaluate customer information requirements

Completed
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Develop and improve mechanisms to maintain data on collection use and customer access demands

Completed
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Ensure evaluation mechanisms focus both on own collection and external sources

Completed
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Take into account the organisation's directions, plans and priorities in monitoring and evaluation

Completed
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Develop and maintain policies and strategies for information availability and access

Completed
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Develop policies, based on evaluation, and which take account of anticipated developments and provide for unexpected developments

Completed
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Develop policies which meet current organisational priorities and strategies

Completed
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Evaluate potential resource implications and ensure policies fall within current budgetary and other resource constraints

Completed
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Maintain awareness of technological and other trends and their potential impact on medium and long-term policy development

Completed
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Implement and manage information access policies

Completed
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Identify barriers to information access and develop strategies to overcome them in accordance with organisational policies

Completed
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Establish processes to coordinate and control collection of information, licensing arrangements and other agreements

Completed
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Provide opportunities for maximum input from staff and the formal and informal sharing of staff knowledge and expertise

Completed
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Monitor and assess short and long term implications of policies and strategies and take appropriate action

Completed
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Develop and manage cooperative information access activities

Completed
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Establish and maintain liaison and working arrangements with other information providers to explore and facilitate resource sharing and other cooperative activities

Completed
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Share research findings, information and ideas with others to facilitate cooperative arrangements

Completed
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Meet the organisation's responsibilities in relation to national initiatives and standards

Completed
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Initiate appropriate cooperative arrangements to bring identifiable benefits to customers

Completed
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Ensure co-operative activities reflect awareness of relevant local, national and international issues, standards and protocols, and legal and ethical issues

Completed
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Manage change in relation to information access

Completed
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Initiate change in a timely way to address information access arrangements

Completed
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Introduce and implement change in consultation with all relevant parties

Completed
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Ensure detailed plans for the implementation of change provide for assessment of the impact on communication and training needs and processes

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to develop and implement strategies for enhanced information access in a specific workplace/organisational context

comprehensive knowledge of the organisation's goals, objectives, directions and current services

comprehensive knowledge of external factors and trends that currently impact on information access

practical demonstration of skills through the development and implementation of access strategies for a specific workplace context.

Context of and specific resources for assessment

Assessment must ensure:

involvement of and interaction with others to reflect the communication and collaboration aspects of this unit

assessment is conducted over time to reflect the ongoing monitoring and implementation aspects of this unit

access to organisational strategic plans and relevant policies and procedures manuals

access to resources required for conducting evaluation of customer requirements.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of policies and strategies developed by the candidate

review of reports prepared by the candidate detailing processes undertaken to develop and implement policies, challenges faced and lessons learned for the future.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

CULLB508C Monitor and enhance information access

BSBFLM507B Manage quality customer service

BSBFLM509B Facilitate continuous improvement

BSBFLM510B Facilitate and capitalise on change and innovation.

Required Skills and Knowledge

Required skills

planning and organisational skills at a strategic level to develop, manage and maintain potentially complex policies

problem-solving skills to evaluate and address a wide range of strategic challenges around information access

communication skills to establish and maintain a wide range of professional relationships and to initiate and manage internal and external consultations

literacy skills to interpret and communicate complex concepts

numeracy skills to evaluate and develop budgetary figures.

Required knowledge

strategic issues, including internal and external factors that impact on the strategic direction of the organisation, and ways in which access strategies and policies integrate with other organisational objectives and strategies

current technological developments and options for new systems in the library/information services sector

technical and technical support issues for consideration when introducing new systems

evaluation strategies in relation to current information access arrangements

internal and external consultation strategies that underpin policy development for information access

strategic planning techniques and processes

current industry trends, networks and co-operative approaches, including national initiatives

occupational health and safety issues, requirements and legislation in relation to the introduction of new systems or services

legal framework in which the organisation operates and its impact on the introduction of new systems and services in a library/information services context

cultural considerations for the development of information access policies.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Mechanisms to maintain data may include:

electronic counting

surveys

community consultation

informal observation

interviews

focus groups

Organisation's directions, plans and priorities may relate to:

strategic objectives

objectives for particular customer groups

financial targets

community development

collection development

Policies and strategies may relate to many complicated matters involving:

access to information in a complex and changing environment e.g. access arrangements, local and other network access provision etc.

the organisation's response to electronic publishing, such as electronic journals distributed via telecommunications networks and not by conventional methods

organisation's response to electronic access to information e.g. the 'virtual library'

Resource implications may include:

training needs

hardware

software

licensing and other legal and ethical issues

subscriptions

telecommunications and other costs

customer education and training needs

support provision

Technological and other trends may include:

availability of new hardware/software

change in nature of customer usage patterns

change in nature of customer profile

economic issues

political and social issues

Opportunities for maximum input from staff may include:

workshops/seminars

informal consultation

surveys

staff meetings

staff working parties to address particular issues

Co-operative activities may include:

development of public programs with other providers

electronic sharing of information